Important Coronavirus Information
IF YOU OR ANYONE IN YOUR HOUSEHOLD HAS SYMPTOMS OF A FEVER, NEW PERSISTENT COUGH, LOSS OF TASTE OR SMELL - DO NOT ATTEND THE SURGERY.
PLEASE BE AWARE THAT THE EXTENDED HOURS SERVICE IS LIMITED DUE TO THE CORONAVIRUS PANDEMIC AND SOME OF OUR BRANCH OPENING TIMES HAVE BEEN LIMITED TEMPORARILY DURING THE PANDEMIC.
Digital Appointment Services
How Does Our Appointment System Work?
Our appointments system aims to offer a consultation with a GP within 48 hours or a nurse within 24 hours.
- All consultations are by appointment only.
- Telephone consultations with a doctor can be booked.
- Requests for 'On the day' appointments will be triaged by a GP who will call you back to discuss your medical needs.
- You may be offered an appointment with a practice nurse.
- Each appointment is for one person only.
- Where an appointment is for a specialised procedure, please contact our Reception Team to book.
- Patients with more than one issue to discuss, should book a double appointment to ensure that appropriate consultation can take place. Otherwise, patients may be asked to book another appointment at a later date by the clinician.
- Urgent cases will be seen on the day, but we may not be able to offer a choice of doctors or times.
- Online Booking is available through the website with a log on and password obtained from our reception staff.
Please note a GP surgery receptionist is not simply someone who answers the phone - they are specially trained to help you get the most appropriate treatment as fast as possible. In order to do this, they need to ask you questions about why you need to see a doctor, often they might be able to get you a Nurse or Physio appointment faster.
Cancellations and Missed Appointments
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Number of Missed Appointments in
465 Appointments were missed.
9451 minutes of clinicians’ time was lost.
Approximately £13,950 to the NHS was lost.
Are You Late For Your Appointment?
Please be aware that if you arrive late for your appointment, we are unable to just fit you in.
Typically our appointment slots are only set at 10 minutes long, this is to find a balance between helping as many patients as we can and giving the best quality of care. Therefore, if the clinician thinks it will be unsuitable or clinically unsafe to attempt to see you for the remainder of your appointment, they may ask you to wait until the end of their clinic or decline to see you at all. If you are unable to wait, we can try to rebook you a routine appointment.
If we are rebooking a missed appointment, we cannot guarantee that we will be able to book an appointment with the same GP or at the same time of day.
Extended Hours Service
How do I Access the Extended Hours Service?
As a Rushcliffe patient you can now access routine appointments in the evenings and at weekends. These appointments are best suited for things that will not need an on-going review by your usual practice.
You can book these appointments through your own surgery branch during their opening hours. The appointments are between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 12.30pm at weekends. If you request one of these appointments, which are outside of usual working hours then you will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant at one of three locations across the borough. The location will depend on the day of your appointment.
The additional evening and weekend appointments will be available at:
- East Bridgford Medical Centre *(Mondays and Thursdays)
- Castle Healthcare Practice in West Bridgford *(Tuesdays and Wednesdays)
- Keyworth Medical Practice *(Tuesdays and Fridays)
PLEASE NOTE THAT ALL EXTENDED HOURS APPOINTMENTS ARE PREBOOKABLE ONLY BY CONTACTING YOUR OWN GP PRACTICE. THERE IS NO WALK IN SERVICE OFFERED. IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111 OR FOR MEDICAL EMERGENCIES CALL 999.
Home Visits at our East Leake, Ruddington and Sutton Bonington Branches
We offer home visits to patients who are housebound or requiring end of life care. We request that all other patients attend the surgery for their appointments. It is important that we are able to use the most appropriate examination facilities, lighting and equipment in order to provide you with high quality care.
If you or your carer requests a home visit, you will receive a telephone call from a GP to discuss the problem and the most appropriate management.
If you think you may need a home visit please contact the surgery in the morning if possible.
Chaperones are available for the safety and comfort of both our patients and staff so you may find that if you are having an examination a doctor may request a chaperone be present.
It is helpful if you are able to ask reception for a chaperone in advance, either when you book your appointment or when you arrive for your appointment. However, you can request a chaperone at any time during your appointment.
Private Medical Examinations
Some private medical examinations are offered at our surgery, however depending on which medical examination is being requested, there may be other work you need to carry out ahead of the medical examination at our surgery (e.g. an opticians eye test for a HGV medical).
Please contact reception for specific details of fees.
If you need an interpreter during your appointment, please let reception know at the time of booking.
The interpreter services request at least 2 days notice to be able to provide the service. If your require an interpreter more urgently then we will do our best to arrange this, we ask that you do not delay seeking any urgent medical attention.
Aerial drone images of East Leake 2020 courtesy of Calum Waggett