Want to show the team your appreciation?
The whole team at Village Health Group aims to give high quality, safe, patient-centred care to improve the health, well-being and lives of patients and their families.
Sometimes, we get asked by our patients, “how can we give positive feedback for your team and practice?”
One way to have a positive impact on the surgery is to complete the compliments and positive feedback form, this goes towards our positives and plaudits record for the group and ultimately is viewed by the Care Quality Commission which recently rated our surgeries as Outstanding.
Want to make a suggestion to the practice?
Medical matters and official complaints cannot be dealt with via this form.
If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
If you have a complaint please submit this for the attention to the practice manager in writing either by email or by post
Suggestions Form
How to make a complaint:
Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.
How do to make a complaint?
If you wish to complain please contact the Practice Manager Anna Kirk either in person, by phone or in writing:
Tel:0115 937 3527
Address:
Keyworth,
Nottingham,
NG12 5JU
If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so.
What Happens Next?
The complaint will be acknowledged within 3 working days. The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process. Some complaints may take longer to address but you will be informed of a response time. If this cannot be met, the practice will keep you informed.
Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice. We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion.
Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences.
How do I complain to someone Independent?
GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:
Patient Experience Team
Nottingham and Nottinghamshire Integrated Care Board
Sir John Robinson House
Sir John Robinson Way
Arnold
Nottingham
NG5 6DA
Tel: 0115 8839570
Email: nnicb-nn.patientexperience@nhs.net
If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB