Suggestions & Complaints
Want to show the team your appreciation?
The whole team at Village Health Group aims to give high quality, safe, patient-centred care to improve the health, well-being and lives of patients and their families.
Sometimes, we get asked by our patients, "how can we give positive feedback for your team and practice?"
One way to have a positive impact on the surgery is to complete the compliments and positive feedback form, this goes towards our positives and plaudits record for the group and ultimately is viewed by the Care Quality Commission which recently rated our surgeries as Outstanding.
Want to make a suggestion to the practice?
Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.
Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Want to make a complaint?
We make every effort to give the best service possible to everyone who attends Village Health Group.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
The first line of resolving your complaint would usually be discussing your issue with a member of our team who may be able to help you. If you feel the issue is not resolved after speaking to a member of our team, you can either complete this online form or write into your practice to explain the issue.
Click here for more information about our complaints policy.
Aerial drone photos of East Leake 2020 courtesy of Calum Waggett